In cases where a utility bill payment fails, remains pending, or is disputed, refunds will be handled according to the status received from the biller, bank, payment gateway, or service provider. Where a refund is approved, it will usually be processed using the original payment method used for the transaction.
Users are responsible for entering accurate biller, consumer number, account ID, mobile number, amount, and payment details. Payments made with incorrect details may not be eligible for cancellation or refund once submitted to the biller or payment service provider.
You acknowledge and agree that convenience fees, payment gateway charges, or service charges associated with completed, disputed, or failed transactions may be non-refundable unless required by applicable law or confirmed by the relevant payment partner.